Term and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from raeneyeglasses.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you do not agree, please do not use our website.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and not engage in any activity that may harm the site, its functionality, or other users.
• Not attempt to gain unauthorized access to any part of the site, other accounts, or our systems.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Comply with all applicable local, national, and international laws and regulations regarding your use of our site and purchase of our products.

3. Products and Services Description

Raen Eyeglasses Store offers a curated collection of:

• Eyeglasses: Prescription and non-prescription frames for Men and Women.
• Sunglasses: Fashion and protective eyewear.
• Accessories: Cases, cleaning cloths, and other eyewear care items.

We strive to display our products as accurately as possible. However, slight variations in color, texture, or appearance may occur due to screen settings. Product descriptions, including frame dimensions and lens options, are provided to help you make an informed choice.

4. Orders and Payment Terms

Order Process:

• Placing an item in your cart does not reserve it. An order is only confirmed once payment is authorized and you receive an order confirmation email.
• We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud.

Pricing and Payment:

• All prices are listed in US Dollars (USD) unless otherwise stated.
• We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
• Your payment card will be charged at the time of order placement. For PayPal, the amount will be deducted from your account or linked funding source immediately.
• You are responsible for any taxes, customs duties, or fees imposed by your country on international orders.

Shipping:

• Order Processing: Takes 1–2 business days after payment confirmation.
• Shipping Methods:
  • Standard Shipping ($12.95): Via DHL or FedEx. Delivery within 10–15 business days after shipment.
  • Free Shipping (Orders over $50): Via EMS. Delivery within 15–25 business days after shipment.
• Delivery Areas: We ship globally but deliveries to some remote areas and parts of Asia may be limited. It is your responsibility to check if we deliver to your region before ordering.

5. Returns, Exchanges, and Refunds

Our goal is your complete satisfaction. Please refer to our detailed Returns & Exchanges Policy for full procedures. Key terms include:

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, in original condition, with all tags, cases, and packaging intact.
• Process: Returns must be initiated via email to [email protected] and authorized with an RMA number.
• Refunds: Issued to the original payment method within 7–10 business days after we process your return. Original shipping costs are non-refundable.
• Non-Returnable Items: Prescription lenses, personalized/engraved items, clearance/final sale items, and items not in original condition.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Raen Eyeglasses Store or its content suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, display, or create derivative works of any content from this site for commercial purposes without our express written permission. The “Raen Eyeglasses Store” name and logo are trademarks of our company.

7. Limitation of Liability

Raen Eyeglasses Store, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the website or our services.
• Any unauthorized access to or alteration of your transmissions or data.
• Any statements or conduct of any third party on the site.
• Any delays in shipping, carrier issues, or events beyond our reasonable control (force majeure).
• The performance or non-performance of products after delivery, beyond the remedies explicitly stated in our Returns Policy.

Our total liability to you for any claim arising from your use of the site or purchase of products shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these terms, your use of the website, or your purchases shall be subject to the exclusive jurisdiction of the state and federal courts located in Indianapolis, Indiana, USA.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the new terms.